RN-Transfer Center, Region at SSM Health summary:
The RN-Transfer Center position at SSM Health is responsible for facilitating patient transfers by overseeing communication between healthcare facilities, physicians, and patients to ensure smooth admissions. The role emphasizes customer service, collaboration, and adherence to medical protocols while documenting transfer activities. An ideal candidate will have at least five years of nursing experience in an acute care setting and will operate fully onsite during designated shifts.
It's more than a career, it's a calling
WI-SSM Health West Beltline
Worker Type:
Regular
Job Highlights:
Position Highlights:
- Department: Patient Logistics || Patient Transfer and Patient Placement
- Assist with patient placement for 7 Ministries (550 beds). Role is strictly phone and computer work. Communcation is a critical part of the role.
- Preferred candidate: prior leadership or charge experience. Must have 5 years of Nursing experience.
- Schedule: Full-Time, Day Shift, 7am – 7:30pm (occasional need 9a - 9:30pm) - every 3rd weekend rotation
- Location: Wisconsin Regional Office, 1808 W. Beltline Hwy, Madison, WI 53713:: Fully on site, no hybrid/remote options.
Job Summary:
Responsible at the Region level for facilitating appropriate patient transfers into SSM Health from other healthcare facilities, physician offices and clinics.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Practices in customer centric Transfer Center, responsible for facilitating, tracking and documenting all hospital transfers.
- Responds to phone calls quickly, demonstrating good customer service skills and manages the call queue, maintains composure and customer-centric communication with challenging callers.
- Collaborates with the appropriate facility based on services required, geography, facility capacity/capability, and obtains appropriate medical and administrative approvals.
- Follows specific protocols, policies, and utilizes established resources demonstrating an understanding of the program requirements including regulatory requirements for Emergency Medical Treatment and Labor Act (EMTALA).
- Relays information concerning the medical condition of the patient and the estimated time of arrival, to prepare physicians and facilities to receive patients, this includes working collaboratively with patient placement and other team members ensuring appropriate patient admission and placement and to implement plan of care.
- Uses problem solving skills, combined with established department processes to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.
- Enters and maintains accurate database of information for transferred patients. Accurately documents and monitors all activities associated with the transfer from the initial physician referral to inpatient admission and patient placement.
- Establishes and maintains a high degree of awareness and knowledge and relationships of hospitals' medical staff, services, and special programs, as well as with participating affiliate and rural partners for SSM Health.
- As an SSM Health nurse, I will demonstrate the professional nursing standards defined in the professional practice model. Uses the ANA Code of Ethics for Nurses to guide his/her response to the current and evolving health and nursing needs of our patients and our patient populations.
- Works in a constant state of alertness and safe manner.
- Performs other duties as assigned.
EDUCATION
- Graduate of accredited school of nursing or education equivalency for licensing
EXPERIENCE
- Five years registered nurse experience in acute care hospital setting
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
State of Work Location: Illinois
- Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
State of Work Location: Missouri
- Registered Nurse (RN) Issued by Compact State
- Or
- Registered Nurse (RN) - Missouri Division of Professional Registration
- And
- FUTURE - Registered Professional Nurse (RN) within 6 months - Illinois Department of Financial and Professional Regulation (IDFPR)
- Or
- Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
State of Work Location: Oklahoma
- Registered Nurse (RN) Issued by Compact State
- Or
- Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)
State of Work Location: Wisconsin
- Registered Nurse (RN) Issued by Compact State
- Or
- Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services
Work Shift:
Day Shift (United States of America)
Job Type:
Employee
Department:
Transfer Center WI
Scheduled Weekly Hours:36
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law.
Benefits SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
- Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Keywords:
Registered Nurse, Patient Transfer, Patient Logistics, Healthcare Communication, Nursing Experience, Patient Placement, Hospital Admissions, Customer Service in Healthcare, Medical Transfers, Healthcare Operations
